Services | portsip.com
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We're with you every step of the way

We're with you every step of the way

See how we guide you through the entire process from design to management – and beyond.

Maintenance Services

PortSIP service agreements are designed to save you time and money, and are available in 24X7.

 

As a VoIP products / Solutions supplier with over 10 years of experience, PortSIP has acquired a deep understanding of what it takes to accomplish a successful solution implementation and maintain a quality system. This knowledge has been garnered and refined over the years in numerous different deployment scenarios for customers small, medium, and large.

Support Procedures

Maintenance Services are available via email and phone and includes the following:

 

  • Help on configuring PortSIP products and questions in relation to its operation and development
  • Troubleshooting of PortSIP products
  • Help with configuration of supported phones and VoIP Providers
  • Analysis of SIP logs in case of interoperability issues
  • Help in configuring your firewall to works fine with PortSIP products

Renewal

Each new license includes one year of free maintenance. Maintenance requires correct end-user details otherwise it will not be activated.

 

A maintenance package entitles you to free  technical support, free updates and free downloads of any new versions that are released. After the first year, you must purchase maintenance WITHIN 30 days of the maintenance expiry date to continue receiving these benefits.

 

If you do not renew your maintenance and wish to upgrade to the latest version once a new version is released, you will have to buy a version upgrade.

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