January 8, 2026 — PortSIP Announces PortSIP PBX v22.3.22
PortSIP PBX v22.3.22 represents one of our most significant releases to date. This version introduces a new real-time analytics architecture, deep CRM integration, AI-powered transcription, and enterprise-grade security and administration controls, helping service providers deliver competitive UCaaS, CCaaS, and Cloud PBX services at scale.
New Services and Core Capabilities
Introducing the Data Flow Service
The new Data Flow Service enables real-time analytics, advanced reporting, and scalable data processing.
Even as Call Detail Records (CDRs) and agent activity logs scale into the tens of billions of records, the system continues to deliver sub-millisecond response times.
Key capabilities include:
All-new Call Reports with richer metrics
Enhanced CDRs with additional filters
Redesigned Dashboards and Wallboards for queue and agent performance
Real-time data pipelines built for high-volume, multi-tenant environments
CRM Integration (Zoho & HubSpot)
PortSIP PBX now integrates directly with leading CRM platforms, starting with Zoho and HubSpot.
Included capabilities:
Automatic contact synchronization
Call logging directly into the CRM
Ability to create and edit call notes
Unified interaction tracking across the PortSIP PBX and PortSIP ONE App
CRM Contacts Category
A new CRM Contacts section clearly separates CRM-synchronized contacts from local contacts, improving usability and data clarity for agents and supervisors.
AI Transcription Service
PortSIP PBX v22.3.22 introduces automatic transcription for calls and voicemails using AWS and Microsoft Azure AI services.
Supports both live calls and voicemails
Transcriptions are available in the PBX Web Portal and the PortSIP ONE App
Designed for compliance, quality assurance, and customer insight use cases
Administration and Access Control
Multiple System Administrators
Support for creating multiple system administrator accounts, removing single-admin limitations.
New Administrator Roles
Two new predefined administrator roles are available:
Operations Admin
Site Admin
Custom Administrator Roles
Administrators can now define custom roles with fine-grained permissions, enabling flexible role-based access control.
User App Access Limits
Per-tenant controls allow administrators to limit the number of users who can access:
The PortSIP ONE App
The Microsoft Teams Phone App
Security and Compliance Enhancements
Recording and Voicemail File Protection
Access control for recordings and voicemail files has been strengthened:
Each file includes both a Public Link and a Private Link
Private Links require credential verification and role-based permission validation
Tenant admins can choose whether Public or Private Links are pushed to the CRM
All access events are logged in the Audit Log
Enhanced Audit Logging
Audit logging has been expanded with additional filters and more detailed tracking of administrator and user activity.
Telephony and Call Handling Enhancements
Virtual Receptionist Security
Administrators can now block direct extension dialing from the Virtual Receptionist to prevent callers from bypassing IVR menus.
Queue and Ring Group Enhancements
Night Mode can be configured per IVR, Queue, or Ring Group
Queue Exit Options allow callers to leave a queue proactively
Configurable Agent Wrap-Up Time
Periodic Announcements during queue waiting
Agent Pause Codes for improved reporting accuracy
Trunk Enhancements
Support for the tel: URI scheme
Maximum call duration configuration per trunk
Outbound rule enhancements to support SMS routing
Voicemail Improvements
Minimum voicemail PIN length decreased to four digits
Call Routing Enhancement
Calls declined by an extension now follow the Busy Forwarding Rule
Device and App Updates
New App Releases
PortSIP Teams Phone App
PortSIP ONE for macOS
Device Support
Support has been added for:
Fanvil W620W, V50P, V60P, and W series phones
Yealink T7x and T8x phones
Gigaset IP and DECT phones
Intelbras IP phones
SNOM headsets in the PortSIP ONE App
Additional improvements include:
Automatic DECT handset naming based on extension names
Automatic disabling of power-saving mode to prevent missed calls
Codec enable/disable control during IP phone auto-provisioning
Connectivity and System Improvements
SMS Integration
SMSGlobal integration for inbound and outbound SMS
CM.COM integration for voice calls and SMS
- SIPTRUNK.COM integration for voice calls and SMS
IPv6 Support
The system now automatically adapts to IPv6 environments without manual configuration.
WebSocket Interface (WSI)
The WebSocket Interface now supports subscription to global queue events within a tenant, enabling real-time integrations and dashboards.
Bug Fixes and Stability Improvements
Resolved issues related to the Diversion Header
Additional stability and performance improvements across PBX core services
What’s New in PortSIP SBC v11.2.2
Enhancements
Updated the WebRTC app.
Upgrade Instructions:
To upgrade to v22.3.22 from a previous v22.x version, please follow the official guide:
Upgrade to the Latest Version Within v22.x.
For more information or to download the latest release, please visit www.portsip.com or contact our support team.
