Frequently Asked Questions

Please read below FAQs before sending us a message.

What payment methods do you accept?

We accept payment via credit card (MasterCard, Visa, American Express or Discover) and PayPal. You may make purchase at ease any time, anywhere.

You can also purchase from your local reseller.

Wire transfer or company Purchase Order are also acceptable and will all be handled through our accounting department. Contact us by phone or email so that we can create an invoice for your order.

How can I get the free trial ?

Free trial for all products are available before you purchase. You can click the FREE TRY menu to download the free Edition.

PBX: The free edition allows unlimited extensions and maximum of 5 simultaneous calls, and offers full features as same to the licensed edition.

SDK: SDK provides free trial edition and Sample project that allows you test it before purchase. The free trial edition limits each call to a maximum of 3-minute conversation.

Softphone: The Softphone free edition offers full features as same to the licensed edition, with the only difference of no AMW-WB and H.264 codec support.

WebRTC Gateway: The free edition of PortSIP WebRTC Gateway offers full features as same to the licensed edition, with a limited support of maximum 2 simultaneous calls.

How long will the delivery take?

We deliver the electronic copy of software to customer in email. It usually be delivered in 12 hours.

What support services will PortSIP offer aftersales?

We provide one-year warranty of free updates and technical support services after you purchased the license.

All licenses of PortSIP issued are of lifetime validity. You have to pay annual fee if you wish to continue free maintenance and technical support after one-year warranty.

How can I get support service from PortSIP ?

PortSIP service agreements are designed to save you time and money, and are available in 24X7.

Phone

For the critical technical support, you can reach us by calling +1 6313808980

Skype online support

To obtain the online technical support, please add our skype ID: portsip

Email support

– Commercial enquiry: sales@portsip.com
– Technical support: support@portsip.com

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