Frequently Asked Questions

Please read our FAQ before sending us a message.

What payment methods do you accept?

We accept payment via credit card (MasterCard, Visa, American Express or Discover), PayPal. This allow you to make a purchase at any time, anywhere.

You can also purchase from your local reserller.

Wire transfe or company Purchase Orders are also accepted will all be handled through our accounting department. Contact us by phone or email so we can create an invoice for your order.

How can I get the free trial ?

All products of PortSIP provide free trial before you purchased. You can click the FREE TRY menu to download the free Edtion.

PBX: The free edition allows unlimited extensions and maximum 5 simultaneous calls, and offers full features as same to the licensed edition.

SDK: The SDK provides free trial Edition and Sample project which allows you test it before purchased. The free trial edition limits each call to maximum of a 3-minute conversation.

Softphone: The Softphone free edition offers full features as same to the licensed edition, with the only difference of no AMW-WB and H.264 codec support.

WebRTC Gateway: The free edition of PortSIP WebRTC Gateway offers full features as same to the licensed edition, with a limited support of maximum 2 simultaneous calls.

How long will delivery take?

We delivery the products electronic copy to customer in email, usually it will be delivered in 12 hours.

What support services are offered by PortSIP ?

We provide one-year warranty of free updates and technical support services after you purchased the license.

All licenses of PortSIP issued are lifetime valid. You have to pay annual fee if you desire maintenance and technical support after first year warranty.

How can I received support service from PortSIP ?

PortSIP service agreements are designed to save you time and money, and are available in 24X7.

Phone support

For the critical technical support, you can reach us at: +1 6313808980

Skype online support

To obtain the online technical support, please add our skype ID: portsip

Email support

– Commercial requests:
– Technical support: